COVID-19 (Coronavirus) Updates

Program Status Updates

Academy for Human Service TrainingOpen- Reduced Capacity; remote services available
CHAP Case Management ServicesOpen- Back to in-person services
East Street Arts StudioStorefront Open. Day Services Open- Regular Capacity
Island Lane Day ProgramOpen- Regular Capacity
New Milford Day ProgramOpen- Regular Capacity
Oak Tree Day ProgramOpen- Regular Capacity
Taking Initiative CenterOpen- Reduced Capacity
Work to Learn CentersOpen- Reduced Capacity
Weekend RespiteClosed until further notice
Young Adult Services Chill ZoneOpen- Regular Capacity

An Update on COVID-19 at Marrakech- 2021

2020-2021 has been an extraordinary year, to say the least. Although the year was unpredictable every step of the way, we discovered that when we go through challenging times, we learn more about ourselves.

As we find ourselves in a “new normal”, I’d like to take this opportunity to provide an overview of what our day-to-day operations look like at Marrakech.

General Health and Safety Guidelines

  • Every employee and visitor to our program and administrative sites is required to complete a front door screening.
  • At this time, masks are a requirement in all program and administrative sites, whether or not an employee is vaccinated.
  • We continue to conduct contact tracing for each exposure and positive case.
  • We are adhering to Connecticut travel guidance which means that any travel outside of Connecticut, New York, and New Jersey must be reported to Human Resources.

Vaccination Efforts 

  • 83% of participants in our residential programs are fully vaccinated - many of whom were vaccinated at specialized clinics through a collaboration with DDS and Yale New Haven Hospital
  • We are now rolling out plans for obtaining boosters and additional vaccines doses for eligible program participants
  • We held two on-site vaccines clinics for employees that included an opportunity to dunk an executive in a dunk tank
  • Eligible hourly employees are provided 2 days of paid time off as an incentive for becoming fully vaccinated
  • Approximately 71% of Marrakech direct support and program employees are either fully vaccinated or partially vaccinated with plans to be fully vaccinated by the end of November.
  • Nearly all remaining employees are required to submit a negative COVID-19 test on a weekly basis. 

I want to extend a special thank you to our Direct Support Professionals that served and continue to work tirelessly to get all of us through these times. Your dedication and hard work are and always have been heroic.

Thank you to the rest of the Marrakech community – the people supported, family members, guardians, and other stakeholders for the part you have played, and continue to play, in the pandemic response. We look forward to growing and continuing to serve as a resource to you and our community.


Heather LaTorra, President & CEO

An Update on COVID-19 at Marrakech- 12/4/20

Pandemic updates are really only accurate for one day at a time, one moment in time. The number of positive cases, the CDC and CT State Guidelines, policies, restrictions, funding, and developments are constantly changing.

For example, here at Marrakech, we flattened the curve and stopped the spread of COVID-19 in its tracks for the people we support in group homes on April 9, 2020, just 14 days after our first positive case. At the time, we had a total of 11 COVID-positive cases. Months after our live-in model and rigorous restrictions were implemented and followed, the State began to re-open, day programs and other face-to-face services returned to modified or full operation, and we were once again facing more potential exposure. The enhanced funding we received at the onset of COVID that allowed us to implement those early restrictions and avoid laying off any of our employees stopped on July 1, 2020.

Today as we write this, we are at a total of 29 positive cases for the people we support, which is 29 too many.

In juxtaposition of this update is our pandemic narrative, which has been steady and accurate since day one. The people we support, their families, our front-line employees, administration, leadership, volunteers, board, supporters, and community partners have been consistently on point; strong, and pivoting daily. Each person contributes what they can to maintain the physical and fiscal health as well as the happiness of our entire Marrakech family. Our critically essential employees are heroes.

Together we continue to ensure that all of our Marrakech employees have the proper PPE and cleaning supplies to be safe at work. We are finding ways to hold safe celebrations and provide virtual services when needed. We are keeping the doors open and extending hours to our Taking Initiative Center for people who are struggling with addictions and mental illness, many of whom are also homeless, so they can access staff support, basic need, and safety supplies throughout the pandemic. We are continuing the provision of individualized supports that address self-sufficiency and quality of life for many people living on their own in the community.

What has been really emphasized to us through this pandemic is something we already knew – the value of Human Potential.


Letter from the President & CEO 5.15.20

Letter from the President & CEO 4.2.20

Letter from President & CEO 3.13.20 


Coping with a public health event

COVID-19 (Coronavirus Disease 2019) Updates for DDS Individuals and Families

COVID-19 (Coronavirus Disease 2019) Updates for DDS Providers

The Center for Disease Control and Prevention – COVID-19 Guidance

Connecticut State's Official Website


If you have additional questions about Marrakech's response to COVID-19, feel free to send us a message using the form below. 
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