Outreach & Engagement Services
Outreach & Engagement case managers work in the community to identify people who are unhoused or residing in uninhabitable living situations with mental illness and/or addiction who are not yet connected to treatment or services. They engage with those they meet in an effort to connect them with needed services, often helping those long disillusioned with the “system” learn and access the resources now available to them. Outreach and Engagement staff provides intensive case management services, including linkages to clinical and employment services. Marrakech has one Outreach and Engagement Case Manager that is part of a collaborative team made up of several community providers led by Columbus House.
Eligibility: Individuals interested in services must meet the Department of Housing & Urban Development (HUD) definition of homeless. Individuals must lack a fixed, regular, and adequate nighttime residence, be located in New Haven, not be actively involved in the service system or in treatment and have not had success with previous recovery strategies. Once engaged, individuals will be screened for Department of Mental Health and Addiction Services (DMHAS) eligibility.
Outreach & Engagement Services Contact Information:
Director of Behavioral Health Services
Phone: (203) 389-2970, ext. 1312
Vice President of Behavioral Health and Career Development
Phone: (203) 389-2970, ext. 1329
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